At Cromojo AI, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains what data we collect, how we use it, and your rights under applicable laws.
Cromojo AI is owned and operated by HUNA VC Pty Ltd (ABN 24 658 192 520), located at Level 13/477 Pitt St, Haymarket NSW 2000, Australia.
1. Overview
In short: We collect information to provide and improve our services.
We collect and process personal and website data to deliver Cromojo’s features — such as indexing, monitoring, analytics, and conversion optimization.
We comply with Australian Privacy Law, GDPR, and other global data protection standards.
2. Information We Collect
In short: We collect personal and website data you provide or that we generate through use.
We may collect the following types of information:
a. Account Information
- Name, email address, company name, and password
- Billing details (processed by Stripe)
- Contact preferences and settings
b. Website Data
- URLs, sitemaps, and domain performance metrics
- Data obtained from integrations like Google Search Console and Bing Webmaster Tools
- Real-time analytics and indexing information
c. Technical Data
- IP address, browser type, device information, and access times
- Cookies and tracking technologies for authentication and analytics
d. Communication Data
- Messages, support requests, and email interactions
We do not collect sensitive personal data (e.g., health or biometric data).
3. How We Use Your Data
In short: We use data to operate, improve, and protect our services.
We use your data to:
- Provide and maintain the Cromojo platform
- Process payments and manage subscriptions
- Send service updates and notifications
- Deliver marketing communications (you can unsubscribe anytime)
- Improve features using aggregated and anonymized data for AI model enhancement
- Ensure security, compliance, and fraud prevention
We never sell personal data to third parties.
4. Cookies and Trackin
In short: We use cookies to make Cromojo work and measure performance.
We use cookies and tracking tools for:
- Authentication and session management
- Usage analytics via Pirsch (privacy-friendly analytics)
- Website performance via OhDear
- Marketing and conversion tracking (e.g., pixels on our marketing site)
A cookie consent banner is displayed on first visit to comply with GDPR and ePrivacy rules.
You can change or withdraw your consent anytime through your browser settings.
5. Third-Party Services
In short: We rely on trusted partners to operate safely.
We share limited data with third-party providers strictly for operational purposes:
Service
- Stripe
- Purpose: Payment processing
- Data Shared: Billing & payment details
- OhDear
- Purpose: Uptime and SSL monitoring
- Data Shared: Website URLs and response data
- Pirsch
- Purpose: Privacy-friendly analytics
- Data Shared: Anonymous usage data
- Google Search Console / Bing Webmaster
- Purpose: Indexing insights
- Data Shared: Authorized domain data
- TinyBird
- Purpose: Data analytics infrastructure
- Data Shared: Aggregated usage data
Each third party maintains its own privacy policy, which governs how they handle information.
6. Legal Basis for Processing (GDPR)
In short: We only process data when it’s lawful to do so.
Under the GDPR, our legal bases for processing include:
- Contractual necessity: To deliver the Cromojo service you requested
- Legitimate interest: To improve performance and maintain security
- Consent: For marketing communications and non-essential cookies
- Legal obligation: When required to comply with applicable laws
7. Data Retention
In short: We keep your data only as long as needed.
We retain user and website data for as long as your account is active.
Upon account cancellation, your data is retained for 30 days and then permanently deleted unless legally required otherwise.
Backups containing anonymized data may be stored for system integrity.
8. AI Processing and Anonymization
In short: We may use anonymized data to improve Cromojo’s intelligence.
Cromojo’s AI features may process data (like performance metrics and site structure) to optimize recommendations.
We only use aggregated, anonymized information for internal algorithm improvements — never identifiable personal or website data.
9. Data Transfers
In short: We store and process data securely in the EU.
Our primary servers are hosted in the European Union, and we use secure data transfer mechanisms for any cross-border processing.
For users in the EU/UK, we rely on Standard Contractual Clauses (SCCs) to ensure GDPR compliance.
10. Your Rights (GDPR and Australian Privacy)
In short: You have full control over your personal data.
You can:
- Access and request a copy of your personal data
- Correct inaccuracies in your data
- Request deletion (“Right to be Forgotten”)
- Withdraw consent for marketing or data processing
- Request data portability
- File a complaint with your local data protection authority
To exercise these rights, contact us at hello@cromojo.com.
We will respond within 30 days.
11. Data Security
In short: We use industry-standard protections.
We apply encryption, access controls, and secure protocols to safeguard data.
While no system is 100% secure, we continuously monitor and update our infrastructure to minimize risks.
12. Marketing Communications
In short: You can opt out at any time.
We may send emails about new features, updates, or promotions.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting hello@cromojo.com.
13. Children’s Privacy
In short: We don’t target children.
Cromojo is not intended for anyone under 18 years old. We do not knowingly collect data from minors.
If you believe a child has provided personal data, contact us and we’ll delete it promptly.
14. Changes to This Policy
In short: We’ll let you know if anything changes.
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, and significant updates will be communicated via email or in-app notification.
15. Contact Us
In short: Reach out if you have any privacy questions.
HUNA VC Pty Ltd
Level 13/477 Pitt St, Haymarket NSW 2000, Australia
Email: hello@cromojo.com
